Professional Services

Our professional services provide the expertise as and when you need it. We offer a wide range of services such as hardware maintenance, retail solutions planning, design, consulting services and system administration. Our dedicated and experienced service professionals will assist you to automate your enterprise and reduce your total cost of ownership of equipment and solution investment.

In-house repairing service & technical support

Our in-house repairing service of enterprise equipment has been established for many years and has well served customer's needs with reliable and prompt repair service. As all offices now rely heavily on the use of office equipment in facilitating their daily work, any prolonged downtime of a facsimile or its network connectivity would unavoidably cause much disruption of regular activities and loss of productivity. With these important requirements of our customers in mind, we have continuously improved the service quality of our in-house repairing service, in terms of cost-effectiveness, reliability and prompt response.

Our service pledge for in-house maintenance request is to provide a response action within one working day. Such prompt response is unmatched by any other service vendor. It is highly appraised by customers that they can resume their suspended work due to equipment failures very shortly after the failure is reported.

Professional maintenance

To maintain the optimum level of performance of customers' equipment, our maintenance plans provide the most comprehensive and professional maintenance service to customer which includes on site repair at business and extended hours. Our maintenance plan covers unlimited on-site repairing service, labour and spare parts and is adaptable for various customer needs.

All spare parts we use are directly imported from principal manufacturers and all our technical representatives are well-trained professionals who are constantly updated on the latest technology of enterprise automation equipment.

Maintenance Service Coverage

• PCs, Workstations
• Colour Laser Printers, Dot Matrix Printers
• Multi-Function Peripherals (MFP)
• POS terminal, Bar code printers
• Servers and Network Components

Customer Care Centre

We care about our customers and their office efficiency. Therefore, we have set up a centralized Call Centre supported by a team of professional Customer Care Service Representatives to handle our customers' enquiries through our centralized service hotline - 2795 0055.

Project consultation, design and implementation

To facilitate customer organizations in the deployment of retail management or document management solutions, we provide a full range of consulting services to meet these varying needs.

Service Scope:

• System design and deployment
• System performance tuning
• System migration and integration
• System design, implementation and consultation
• Execute standard test cases for the verification of installation

Integration of Retail/DMS solutions to Enterprise Application Systems

• Perform system testing for integration modules
• Design and execute connectivity test cases
• Execute standard test cases
• Recommend possible solutions to the customer should the test results indicate the need to customize or tune the solutions installed