Professional Services

We have allied with various strategic partners to fulfill individual business needs by sourcing, designing and packaging necessary resources as turnkey solutions for business enterprises, including:

• IT Engineering Outsourcing
• Project Management
• Network Investigation, Design, Plan & Implementation
• Technical Support, Installation and Maintenance Services
• In-house Repairing Service
• Customer Service Centre

IT Engineering Outsourcing

IT engineering outsourcing gives you higher effectiveness on IT investment and helps you focus on developing your core business, to maintain and strengthen your competitive advantages.

Chevalier (Network Solutions) Ltd. aims to provide hassle-free and comprehensive IT Engineering Outsourcing services including:

• End User Services - deskside support services for individual users to ensure their PC and peripherals run at maximum efficiency.
• Engineering Outsourcing Services - provide delegated IT professional engineer to fulfill your business needs and minimize the problems arising from knowledge inadequacy and staff turnover.
• Incident base Outsourcing Services - yearly on-call basis support package designed for SME, which ensure your IT resources are managed effectively, reliably and flexibly.

Project Management

Our strong project management team provides customers with sophisticated technology to maintain and strengthen their competitive edge in today's ever-changing business environment. Our professional services cover:

• Project planning and management offering flexible, scalable and extensible solutions
• Engineering consultation on IT infrastructure
• State-of-the-art quality assurance, monitoring and coordination of projects.

Network Investigation, Design, Plan & Implementation

Our professional network consultancy services deliver an optimized IT infrastructure design to update / upgrade your existing network or plan, develop and implement a new network to meet your evolving business needs.

Technical Support, Installation and Maintenance Services

Our capabilities and service scope include:

• Over 10 years solid experience in a full range of proven installation, preventive, diagnostic, remedial, and repair services
• Hardware maintenance services covering full range of IT infrastructure, specializing in PC, server, peripherals and networking equipment
• Full range standard and customized Service Level Agreement (SLA) - 24x7x2, 9x5x4 etc.
• 24x7 on-site and call centre support via telephone and Internet
• System and networking support
• System performance analysis and tuning
• Remote and on-site problem diagnosis, analysis and troubleshooting
• Customized training
• Support & service team formed by qualified engineers
• 3,000+ square feet Workshop / Repair Centre

In-house Repairing Service

The in-house repairing service of Chevalier (Network Solutions) Ltd has been developed for many years and has served customer needs with reliable and speedy repair service for their telephone system or PC equipment. As all clients now rely heavily on the use of computers & telephony system in carrying out their daily communication, any prolonged downtime of network connectivity would cause much disruption to their regular activities and lead to loss of productivity. With this important requirement of our users in mind, Chevalier has continuously been improving the quality of its in-house repairing service, in terms of cost-effectiveness, reliability and quicker response.

Customer Service Centre

Chevalier (Network Solutions) Ltd. is a service-oriented company and we strive to provide high-quality services to our valuable customers all the time.

Customer Service Hotline: 2953 3330

Customers may contact our customer relation representative via e-mail, phone or fax for assistance.

Help Desk Service

Hours of operation
Monday to Friday: 9:00 a.m. - 12:45 p.m. and 1:45 p.m. - 5:30 p.m.
Saturday: 9:00 a.m. - 1:00 p.m.
(Closed on Sunday and public holidays)